Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

For Patients

As a patient of Southern Cross Specialists, a medical record containing personal information about you will be maintained throughout your treatment.  We collect information from you for the primary purpose of providing you with quality health care.  We require your personal details and medical history so that we may properly assess, diagnose, treat, and anticipate your health care needs.
Your record will contain information about you including, but not limited to, your name, address, date of birth, Medicare number, and your referring doctor’s details.  During the period of assessment and ongoing management, information of relevance is recorded in your clinical file.
Your record is stored electronically on our secure local servers, and may be kept for up to seven (7) years following your last consultation with us.  If necessary, for the continuity of your medical care, this information may be shared with other health practitioners involved in your treatment.
There may be a requirement to present your case to a multi-disciplinary team of specialists and allied health practitioners in order to secure for you the best treatment for your condition.  At other times, you may be requested to assist in the training of medical students or junior doctors, with whom some of your details may be shared.
We are bound by legal and ethical obligation to handle your information with sensitivity, and to maintain your privacy.  Those with whom we share information in order to provide your treatment are similarly bound.  In certain circumstances, however, there may be a legal obligation to disclose your clinical information.
We will use the information you provide in the following ways:

  1. Administrative purposes in running our medical practice.  
  2. Billing purposes, including compliance with Medicare and Health Insurance Commission requirements.
  3. Disclosure to others involved in your health care, including treating doctors and specialists outside this medical practice as advised by you. 
  4. For the purpose of participation in research, quality assurance, and audit programmes maintained by regulatory and credentialing organisations, such as specialist colleges, professional societies, universities, and government agencies.

Information about you – including clinical or operative photographs – and your treatment and outcomes may be used in these activities.  We endeavour to use de-identified information as much as possible, but sometimes it may be necessary to use identifying information, and in such cases, seek to protect and preserve the confidentiality of that information as much as possible.  The security of your information is of the highest importance to us, and it will not be disclosed or shared in any other way without your prior express consent.

For Users of Our Website


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements